Privacy Policy

Last Updated: 5 February 2025

At B.O.K, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.bokskin.com and purchase our products.

1. Information We Collect

   When you visit our site or make a purchase, we may collect the following information:

   • Personal Information: Name, email address, phone number, billing and shipping address.

   • Payment Information: We use third-party payment processors (e.g., Stripe, PayPal) and do not store your payment details.

   • Order Details: Purchase history, order preferences, and transaction details.

   • Technical Data: IP address, browser type, and device information collected via cookies and analytics tools.

2. How We Use Your Information

   We use your information to:

   • Process and fulfill your orders (including shipping and customer support).

   • Improve our website and services through analytics.

   • Send order confirmations, shipping updates, and promotional emails (you can opt-out anytime).

   • Prevent fraud and ensure security of our website.

3. How We Share Your Information

   We do not sell or rent your personal data. However, we may share your information with:

   • Shipping carriers and logistics partners to deliver your orders.

   • Payment processors to securely process transactions.

   • Marketing platforms (like email services) to send promotions and updates.

   • Legal authorities if required by law or to protect against fraud.

4. Cookies & Tracking Technologies

   We use cookies and similar technologies to improve your browsing experience, track website traffic, and personalize content. You can adjust your cookie preferences in your browser settings.

5. Your Rights & Choices

   You have the right to:

   • Access, update, or delete your personal information.

   • Opt-out of marketing emails at any time.

   • Disable cookies via your browser settings.

   For requests regarding your data, contact us at info@bokskin.com.

6. Data Security

   We implement industry-standard security measures to protect your personal information. However, no online system is 100% secure, so we encourage strong passwords and safe browsing practices.

7. Third-Party Links

   Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies before sharing personal data.

8. Changes to This Policy

   We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new "Last Updated" date.

9. Contact Us

   If you have any questions about this policy or your data, contact us at:

   • Email: info@bokskin.com

Returns & Refunds Policy

Last Updated: 5 February 2025

At B.O.K, we strive to ensure your satisfaction with our products. Please review our Returns & Refunds Policy below:

1. Eligibility for Returns and Refunds

   Returns and refunds are considered under the following conditions:

   • Damaged or Lost Items: If your product is damaged during delivery or lost in transit, please contact us within 14 days of receiving your order. We will assess the situation and, if applicable, provide a replacement or refund.

   • Delivery Damage: Any damage occurring after the product has been delivered and received is not eligible for return or refund.

2. Packaging Variations

   Due to our ongoing rebranding efforts, some orders may arrive in packaging that differs from what is displayed on our website, including variations in logos. Please note:

   • No Grounds for Return or Refund: Differences in packaging are not considered valid reasons for returning products or requesting refunds.

3. Return Process

   To initiate a return for a damaged or lost item:

   • Contact us at info@bokskin.com within 14 days of receiving your order.

   • Provide your order number and a description of the issue.

   • If applicable, include photographs of the damaged item and packaging.

   We will review your request and, if approved, provide instructions for returning the product or processing a refund.

Please retain your proof of purchase and any correspondence related to your return request.

Shipping Policy

International Shipping:
Please note that international orders can take up to 30 days to arrive, depending on the destination and local customs processing times. Delivery times may vary and are not guaranteed. We kindly ask for your patience when ordering from outside our base country.

Refund Eligibility:
Refunds for delayed shipments will only be processed if 30 days have passed since the shipping date. If your package is still in transit, we are unable to issue a refund unless the 30-day window has been exceeded.

Damaged Items:
If your item arrives damaged, please contact us within 48 hours of delivery with photo evidence. Damaged items are eligible for a refund or replacement, regardless of shipping time.

Contact Us

For any questions or concerns regarding our Returns & Refunds Policy, please contact us at:

• Email: info@bokskin.com

Compliance with UK Laws

B.O.K is committed to complying with all applicable UK laws and regulations, including those related to consumer rights and data protection. For more information on your rights under UK law:

• Consumer Rights Act 2015: https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

• Data Protection and Privacy Regulations: https://www.gov.uk/guidance/meet-the-requirements-of-data-privacy-regulations

By purchasing from B.O.K, you agree to the terms outlined in this Returns & Refunds Policy.